Returns

Processing returns and removal orders

Instead of writing returns off across the board: inspect them, document them and bring the saleable part back into stock.

The situation

Why returns need an address in Germany

Amazon sends returns and removal orders to an address in the country where the stock is held. Sellers without their own site in Germany therefore face a choice: either organise an expensive international return shipment or have Amazon dispose of the goods.

Neither is often economical, because a substantial proportion of returns are undamaged: wrong orders, opened but intact packaging, size returns. After a visual inspection and, where necessary, repacking, these units can be sent in again.

We provide the German returns address and take care of the processing.

Services

What we do with a return

Every incoming unit goes through the same process:

Receipt and allocation of the returned item to your stock.
Visual inspection of every unit for completeness, damage and the condition of the packaging – €0.90 per unit, including a written condition report.
Photo documentation on request, €0.30 per photo.
Repacking of saleable units for a further FBA inbound shipment – €0.50 per unit in addition to returns receiving.
New FNSKU labelling, if the original label is damaged – €0.39 per unit.
Proper disposal of items that are no longer saleable – €0.30 per unit.

Our services are aimed exclusively at businesses within the meaning of § 14 BGB (German Civil Code).

Removals

Removal orders from the FBA warehouse

Removal orders – that is, stock you retrieve from the Amazon warehouse, for example ahead of an increase in long-term storage fees – can also be addressed to us.

We take in the consignment, reconcile it against the removal list and check its condition. You then decide item by item: send it in again, store it for your own dispatch or dispose of it.

Because Amazon frequently sends removal consignments in mixed cartons, sorting and allocation are part of the service.

FAQ

Frequently asked questions

Can I enter your address as my returns address in Seller Central?

Yes. Please talk to us beforehand so that we can plan for the volumes expected and assign incoming consignments to your account correctly.

What does processing a return cost?

Receiving, including a visual inspection and a condition report, costs €0.90 per unit. Repacking comes to €0.50 per unit and disposal to €0.30.

How do I find out what condition the goods are in?

You receive a written condition report for each batch. On request we additionally document individual units with photos.

Can you repair damaged goods?

No. We inspect, sort, repack and dispose – repairs or refurbishment going beyond repacking are not part of our range of services.

Discuss your returns process

Tell us about your returns volume – we will propose a process that suits it.

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